/* Amana Central Admin Dashboard, first version. Styles. */
:root{
  --base:#000F9F;--base-2:#1B2FD0;--accent:#0CE0FF;--ink:#16243D;--muted:#696E77;
  --surface:#F2F5F9;--card:#FFFFFF;--border:#E0E4E8;--gold:#FAB600;--success:#12B76A;
  --warning:#F79009;--danger:#F04438;--purple:#6C54BD;
  --ic-cyan:#0788A6;--ic-amber:#B54708;--ic-green:#067647;
  --shadow:0 1px 2px rgba(22,36,61,.05),0 10px 26px -14px rgba(22,36,61,.24);
  --shadow-lg:0 2px 4px rgba(22,36,61,.06),0 18px 34px -16px rgba(22,36,61,.34);
  --font:"DM Sans",-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  --radius:12px;--sidebar:248px;--topbar:64px;
  --ease:cubic-bezier(.2,.7,.2,1);
}
*{box-sizing:border-box;margin:0;padding:0}
html{-webkit-text-size-adjust:100%}
body{font-family:var(--font);color:var(--ink);background:var(--surface);font-size:14px;line-height:1.5;min-height:100vh;-webkit-font-smoothing:antialiased}
a{color:var(--base);text-decoration:none}
a:hover{text-decoration:underline}
button{font-family:inherit;font-size:inherit;color:inherit;cursor:pointer;background:none;border:0}
input,select,textarea{font-family:inherit;font-size:14px;color:var(--ink)}
h1,h2,h3,h4{font-weight:600;line-height:1.25}
.muted{color:var(--muted)}
.small{font-size:12.5px}
.mono{font-variant-numeric:tabular-nums;letter-spacing:.01em}
.nowrap{white-space:nowrap}
.hidden{display:none!important}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}

/* ---------- Sign in ---------- */
.login{min-height:100vh;display:grid;grid-template-columns:1.05fr 1fr}
.login-side{background:linear-gradient(160deg,#000F9F 0%,#070B5A 100%);color:#fff;padding:56px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}
.login-side::after{content:"";position:absolute;right:-180px;bottom:-220px;width:560px;height:560px;border-radius:50%;background:radial-gradient(circle at 30% 30%,rgba(12,224,255,.35),rgba(12,224,255,0) 60%);pointer-events:none}
.login-side .logo{width:132px;height:auto;filter:brightness(0) invert(1)}
.login-side h1{font-size:34px;font-weight:700;margin-top:28px;letter-spacing:-.01em}
.login-side p{color:rgba(255,255,255,.72);max-width:440px;margin-top:12px;font-size:15px}
.login-side ul{list-style:none;margin-top:28px;display:grid;gap:12px;max-width:440px}
.login-side li{display:flex;gap:12px;align-items:flex-start;color:rgba(255,255,255,.86);font-size:14px}
.login-side li svg{flex:none;width:20px;height:20px;color:var(--accent);margin-top:1px}
.login-side .foot{font-size:12.5px;color:rgba(255,255,255,.5)}
.login-form{display:flex;align-items:center;justify-content:center;padding:40px 24px}
.login-card{width:100%;max-width:420px}
.login-card h2{font-size:22px}
.login-card .lead{color:var(--muted);margin:6px 0 24px}
.login-card .logo-mobile{display:none;width:110px;margin-bottom:18px}
.demo-row{margin-top:22px;padding-top:18px;border-top:1px solid var(--border)}
.demo-row .lbl{font-size:12px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);margin-bottom:10px}
.demo-chips{display:flex;gap:8px;flex-wrap:wrap}
.demo-chip{border:1px solid var(--border);background:#fff;border-radius:999px;padding:8px 14px;font-size:13px;font-weight:500;display:inline-flex;gap:8px;align-items:center;transition:border-color .15s,transform .12s,box-shadow .15s}
.demo-chip:hover{border-color:var(--base-2);box-shadow:var(--shadow)}
.demo-chip:active{transform:scale(.98)}
.demo-chip .av{width:22px;height:22px;border-radius:50%;background:var(--base);color:#fff;font-size:10px;font-weight:700;display:grid;place-items:center}
.demo-chip.staff .av{background:var(--ic-cyan)}

/* ---------- Forms ---------- */
.field{display:grid;gap:6px;margin-bottom:14px}
.field label{font-size:13px;font-weight:600;color:var(--ink)}
.field .hint{font-size:12px;color:var(--muted)}
.input,textarea.input,select.input{width:100%;border:1px solid var(--border);border-radius:10px;padding:10px 12px;background:#fff;outline:none;transition:border-color .15s,box-shadow .15s;line-height:1.4}
.input:focus{border-color:var(--base-2);box-shadow:0 0 0 3px rgba(27,47,208,.14)}
.input.err{border-color:var(--danger)}
textarea.input{min-height:84px;resize:vertical}
.input-wrap{position:relative}
.input-wrap .pre{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--muted);font-weight:500}
.input-wrap .input.with-pre{padding-left:48px}
.input-wrap .suf{position:absolute;right:12px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:12.5px}
.err-msg{color:var(--danger);font-size:12.5px;display:flex;gap:6px;align-items:center}
.err-msg svg{width:16px;height:16px;flex:none}
.radios{display:grid;gap:8px}
.radio{display:flex;gap:10px;align-items:flex-start;border:1px solid var(--border);border-radius:10px;padding:10px 12px;cursor:pointer;transition:border-color .15s,background .15s}
.radio:hover{border-color:var(--base-2)}
.radio input{margin-top:3px;accent-color:var(--base)}
.radio b{display:block;font-weight:600}
.radio span{font-size:12.5px;color:var(--muted)}
.radio.on{border-color:var(--base);background:rgba(0,15,159,.04)}

/* ---------- Buttons ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:10px;padding:10px 16px;font-weight:600;font-size:14px;border:1px solid transparent;transition:background .15s,border-color .15s,transform .1s,box-shadow .15s;white-space:nowrap;line-height:1.2}
.btn:active{transform:translateY(1px) scale(.99)}
.btn svg{width:16px;height:16px}
.btn-primary{background:var(--base);color:#fff}
.btn-primary:hover{background:var(--base-2)}
.btn-primary:disabled{background:#AEB4D9;cursor:not-allowed}
.btn-secondary{background:#fff;border-color:var(--border);color:var(--ink)}
.btn-secondary:hover{border-color:#C3C9D2;background:#FAFBFC}
.btn-ghost{color:var(--base);padding:8px 10px}
.btn-ghost:hover{background:rgba(0,15,159,.06)}
.btn-danger{background:var(--danger);color:#fff}
.btn-danger:hover{background:#D92D20}
.btn-block{width:100%}
.btn-sm{padding:7px 12px;font-size:13px;border-radius:8px}
.btn-icon{width:34px;height:34px;padding:0;border-radius:8px;display:inline-grid;place-items:center;color:var(--muted);border:1px solid transparent}
.btn-icon:hover{background:var(--surface);color:var(--ink);border-color:var(--border)}
.btn-icon svg{width:18px;height:18px}

/* ---------- App shell ---------- */
.app{display:grid;grid-template-columns:var(--sidebar) 1fr;min-height:100vh}
.sidebar{background:linear-gradient(180deg,#000F9F 0%,#070B5A 100%);color:#fff;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;padding:22px 16px 16px}
.brand{display:flex;flex-direction:column;gap:6px;padding:4px 10px 18px;border-bottom:1px solid rgba(255,255,255,.12)}
.brand .logo{width:104px;height:auto;filter:brightness(0) invert(1)}
.brand .lbl{font-size:12px;letter-spacing:.08em;text-transform:uppercase;color:rgba(255,255,255,.62);font-weight:600;margin-top:4px}
.nav{list-style:none;margin-top:14px;display:grid;gap:4px;flex:1;align-content:start}
.nav a{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:10px;color:rgba(255,255,255,.78);font-weight:500;transition:background .15s,color .15s}
.nav a:hover{background:rgba(255,255,255,.08);color:#fff;text-decoration:none}
.nav a.on{background:rgba(255,255,255,.14);color:#fff;box-shadow:inset 3px 0 0 var(--accent)}
.nav a svg{width:20px;height:20px;flex:none}
.nav .cnt{margin-left:auto;background:rgba(12,224,255,.18);color:var(--accent);border-radius:999px;padding:1px 8px;font-size:12px;font-weight:700;min-width:22px;text-align:center}
.nav .sep{height:1px;background:rgba(255,255,255,.12);margin:8px 6px}
.nav .grp{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:rgba(255,255,255,.45);padding:10px 12px 4px;font-weight:600}
.user{position:relative;border-top:1px solid rgba(255,255,255,.12);padding-top:12px}
.user-btn{width:100%;display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:10px;text-align:left;transition:background .15s}
.user-btn:hover{background:rgba(255,255,255,.08)}
.avatar{width:34px;height:34px;border-radius:50%;background:var(--accent);color:#06105A;font-weight:700;font-size:12.5px;display:grid;place-items:center;flex:none}
.user-btn .nm{font-weight:600;font-size:13.5px;line-height:1.2}
.user-btn .rl{font-size:12px;color:rgba(255,255,255,.6)}
.user-btn .chev{margin-left:auto;width:16px;height:16px;color:rgba(255,255,255,.6)}
.user-menu{position:absolute;left:8px;right:8px;bottom:calc(100% + 6px);background:#fff;color:var(--ink);border-radius:12px;box-shadow:var(--shadow-lg);padding:6px;display:none;z-index:30;border:1px solid var(--border)}
.user-menu.open{display:block;animation:pop .16s var(--ease)}
.user-menu button{width:100%;text-align:left;padding:9px 10px;border-radius:8px;display:flex;align-items:center;gap:10px;font-weight:500}
.user-menu button:hover{background:var(--surface)}
.user-menu button svg{width:16px;height:16px;color:var(--muted)}
.user-menu .who{padding:8px 10px 10px;border-bottom:1px solid var(--border);margin-bottom:4px}
.user-menu .who b{display:block;font-size:13.5px}
.user-menu .who span{font-size:12px;color:var(--muted)}

.main{min-width:0;display:flex;flex-direction:column}
.topbar{height:var(--topbar);background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:16px;padding:0 28px;position:sticky;top:0;z-index:20}
.topbar h1{font-size:19px;font-weight:700;letter-spacing:-.01em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.topbar .sp{flex:1}
.qsearch{position:relative;width:300px}
.qsearch .input{padding-left:36px;padding-top:8px;padding-bottom:8px;border-radius:999px;background:var(--surface)}
.qsearch .input:focus{background:#fff}
.qsearch svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:16px;height:16px;color:var(--muted)}
.qsearch .drop{position:absolute;top:calc(100% + 6px);left:0;right:0;background:#fff;border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow-lg);padding:6px;display:none;z-index:40;max-height:320px;overflow:auto}
.qsearch .drop.open{display:block;animation:pop .16s var(--ease)}
.qsearch .drop a{display:block;padding:8px 10px;border-radius:8px;color:var(--ink)}
.qsearch .drop a:hover{background:var(--surface);text-decoration:none}
.qsearch .drop b{display:block;font-size:13.5px}
.qsearch .drop span{font-size:12px;color:var(--muted)}
.qsearch .drop .none{padding:10px;color:var(--muted);font-size:13px}
.chip{display:inline-flex;align-items:center;gap:8px;border:1px solid var(--border);background:var(--surface);border-radius:999px;padding:6px 12px;font-size:12.5px;color:var(--muted);white-space:nowrap}
.chip .dot{width:7px;height:7px;border-radius:50%;background:var(--success)}
.top-av{width:36px;height:36px;border-radius:50%;background:var(--base);color:#fff;font-weight:700;font-size:12.5px;display:grid;place-items:center}
.hamb{display:none}

.content{padding:28px;flex:1;animation:fade .22s var(--ease)}
.content.wide{max-width:1360px}
.page-head{display:flex;align-items:flex-start;gap:16px;margin-bottom:20px;flex-wrap:wrap}
.page-head .t h2{font-size:20px;font-weight:700}
.page-head .t p{color:var(--muted);margin-top:3px}
.page-head .act{margin-left:auto;display:flex;gap:10px;align-items:center}
.crumbs{font-size:13px;color:var(--muted);margin-bottom:10px;display:flex;gap:6px;align-items:center}
.crumbs a{color:var(--muted)}
.crumbs svg{width:14px;height:14px}

/* ---------- Cards ---------- */
.card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}
.card-h{display:flex;align-items:center;gap:12px;padding:16px 20px;border-bottom:1px solid var(--border)}
.card-h h3{font-size:15px;font-weight:600}
.card-h .sub{color:var(--muted);font-size:12.5px;margin-top:1px}
.card-h .r{margin-left:auto;display:flex;gap:8px;align-items:center}
.card-b{padding:18px 20px}
.card-b.tight{padding:8px 20px 14px}
.card-b.flush{padding:0}
.grid{display:grid;gap:18px}
.g2{grid-template-columns:1fr 1fr}
.g3{grid-template-columns:repeat(3,1fr)}
.g5{grid-template-columns:repeat(5,1fr)}
.g-main{grid-template-columns:minmax(0,1.6fr) minmax(320px,1fr);align-items:start}
.g-detail{grid-template-columns:minmax(0,1.6fr) minmax(340px,1fr);align-items:start}
.g-cp{grid-template-columns:1.15fr 1fr}
[data-go]:focus-visible{outline:2px solid var(--base-2);outline-offset:-2px}
.stack{display:grid;gap:18px}
.grid>*,.stack>*,.card{min-width:0}

.qcard{display:block;padding:18px;border-radius:var(--radius);background:#fff;border:1px solid var(--border);box-shadow:var(--shadow);color:var(--ink);transition:transform .15s var(--ease),box-shadow .15s,border-color .15s;text-align:left;width:100%}
.qcard:hover{transform:translateY(-2px);box-shadow:var(--shadow-lg);border-color:#C9CFE8;text-decoration:none}
.qcard .ic{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;background:rgba(0,15,159,.07);color:var(--base);margin-bottom:12px}
.qcard .ic svg{width:20px;height:20px}
.qcard .nm{font-weight:600;font-size:14px}
.qcard .nums{display:flex;gap:8px 14px;margin-top:10px;align-items:baseline;flex-wrap:wrap}
.qcard .n{font-size:26px;font-weight:700;letter-spacing:-.02em;line-height:1}
.qcard .n small{font-size:12px;font-weight:500;color:var(--muted);margin-left:5px;letter-spacing:0}
.qcard .n.new{color:var(--base)}
.qcard .n.prog{color:var(--ic-amber)}

.kv{display:grid;grid-template-columns:150px 1fr;gap:8px 16px;font-size:13.5px}
.kv dt{color:var(--muted)}
.kv dd{font-weight:500;overflow-wrap:anywhere;min-width:0}
.kv.compact{grid-template-columns:92px 1fr}

/* ---------- Pills ---------- */
.pill{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:3px 10px;font-size:12px;font-weight:600;white-space:nowrap;line-height:1.5}
.pill::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.9}
.pill.s-New{background:rgba(0,15,159,.09);color:var(--base)}
.pill.s-Inprogress{background:rgba(247,144,9,.14);color:var(--ic-amber)}
.pill.s-Replied{background:rgba(12,224,255,.16);color:var(--ic-cyan)}
.pill.s-Closed{background:rgba(105,110,119,.13);color:var(--muted)}
.pill.t{background:var(--surface);color:var(--ink);font-weight:500}
.pill.t::before{display:none}
.pill.ok{background:rgba(18,183,106,.12);color:var(--ic-green)}
.pill.warn{background:rgba(247,144,9,.14);color:var(--ic-amber)}
.pill.off{background:rgba(240,68,56,.1);color:#B42318}
.pill.inv{background:rgba(108,84,189,.12);color:var(--purple)}
.pill.info{background:rgba(0,15,159,.09);color:var(--base)}
.pill.plain::before{display:none}
.tag{display:inline-block;border:1px solid var(--border);border-radius:6px;padding:1px 7px;font-size:11.5px;color:var(--muted);background:#fff}

/* ---------- Tables ---------- */
.tbl-wrap{overflow:auto}
table.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
.tbl th{text-align:left;font-size:12px;letter-spacing:.04em;text-transform:uppercase;color:var(--muted);font-weight:600;padding:12px 16px;border-bottom:1px solid var(--border);background:#FAFBFC;white-space:nowrap}
.tbl th:first-child,.tbl td:first-child{padding-left:20px}
.tbl th:last-child,.tbl td:last-child{padding-right:20px}
.tbl td{padding:13px 16px;border-bottom:1px solid var(--border);vertical-align:middle}
.tbl tbody tr:last-child td{border-bottom:0}
.tbl tbody tr.row{cursor:pointer;transition:background .12s}
.tbl tbody tr.row:hover{background:#F6F8FC}
.tbl tbody tr.row:active{background:#EEF1F8}
.tbl .ref{font-weight:600;color:var(--base);white-space:nowrap}
.tbl .c2{color:var(--muted);font-size:12.5px;display:block;margin-top:1px}
.tbl .sum{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
/* Queue table: fixed layout, Summary is the only flexible column */
table.tbl.fixed{table-layout:fixed}
.tbl.fixed th.col-ref{width:146px}.tbl.fixed th.col-type{width:108px}.tbl.fixed th.col-cust{width:178px}.tbl.fixed th.col-mob{width:140px}.tbl.fixed th.col-pol{width:168px}.tbl.fixed th.col-rcv{width:136px}.tbl.fixed th.col-st{width:128px}
.tbl .cust b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tbl td.col-pol{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tbl .col-st{position:sticky;right:0;background:#fff}
.tbl thead th.col-st{background:#FAFBFC}
.tbl tbody tr.row:hover td.col-st{background:#F6F8FC}
.tbl .mob-c2{display:none}
.tbl-wrap.menus{overflow:visible}
.tbl.staff th:first-child{min-width:200px}
.tbl.staff .nm b{white-space:nowrap}
.tbl th.sort{cursor:pointer;user-select:none}
.tbl th.sort:hover{color:var(--ink)}
.tbl th.sort svg{width:12px;height:12px;vertical-align:-1px;margin-left:4px}
.tbl tr.flag td{background:#FFFBF4}
.tbl .exp{display:none}
.tbl .exp.open{display:table-row}
.tbl .exp td{background:#F8F9FC;padding:14px 20px 18px}
.empty{padding:48px 20px;text-align:center;color:var(--muted)}
.empty svg{width:40px;height:40px;color:#C3C9D2;margin-bottom:10px}
.empty b{display:block;color:var(--ink);font-weight:600;margin-bottom:4px}

/* ---------- Toolbar / tabs / filters ---------- */
.toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:16px}
.tabs{display:flex;gap:2px;background:#fff;border:1px solid var(--border);border-radius:10px;padding:3px}
.tabs button{padding:7px 12px;border-radius:8px;font-weight:500;color:var(--muted);font-size:13px;transition:background .15s,color .15s}
.tabs button:hover{color:var(--ink)}
.tabs button.on{background:var(--base);color:#fff}
.tabs button .n{margin-left:5px;opacity:.75;font-size:12px}
.fchips{display:flex;gap:6px;flex-wrap:wrap}
.fchip{border:1px solid var(--border);background:#fff;border-radius:999px;padding:6px 12px;font-size:12.5px;font-weight:500;color:var(--muted);transition:all .15s}
.fchip:hover{border-color:#C3C9D2;color:var(--ink)}
.fchip.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.search{position:relative;min-width:240px;flex:1;max-width:360px}
.search .input{padding-left:36px;padding-top:8px;padding-bottom:8px}
.search svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:16px;height:16px;color:var(--muted)}

/* ---------- Lists ---------- */
.list{list-style:none}
.list li{display:flex;gap:12px;align-items:center;padding:12px 20px;border-bottom:1px solid var(--border)}
.list li:last-child{border-bottom:0}
.list li.link{cursor:pointer;transition:background .12s}
.list li.link:hover{background:#F6F8FC}
.list .ic{width:34px;height:34px;border-radius:9px;display:grid;place-items:center;background:var(--surface);color:var(--base);flex:none}
.list .ic svg{width:17px;height:17px}
.list .tx{min-width:0;flex:1}
.list .tx b{display:block;font-weight:600;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.list .tx span{color:var(--muted);font-size:12.5px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.list .tm{color:var(--muted);font-size:12px;white-space:nowrap}
.try{display:grid;gap:8px}
.try button{display:flex;align-items:center;gap:12px;text-align:left;padding:12px 14px;border:1px solid var(--border);border-radius:10px;background:#fff;font-weight:500;transition:border-color .15s,transform .12s,box-shadow .15s}
.try button:hover{border-color:var(--base-2);box-shadow:var(--shadow)}
.try button:active{transform:scale(.995)}
.try .num{width:26px;height:26px;border-radius:50%;background:var(--base);color:#fff;font-size:12px;font-weight:700;display:grid;place-items:center;flex:none}
.try .arr{margin-left:auto;width:16px;height:16px;color:var(--muted)}
.try span.s{display:block;font-size:12px;color:var(--muted);font-weight:400}

/* ---------- Banners / notes ---------- */
.banner{display:flex;gap:12px;align-items:flex-start;padding:12px 16px;border-radius:10px;font-size:13.5px}
.banner svg{width:18px;height:18px;flex:none;margin-top:1px}
.banner.info{background:rgba(0,15,159,.06);color:var(--ink);border:1px solid rgba(0,15,159,.14)}
.banner.info svg{color:var(--base)}
.banner.warn{background:rgba(247,144,9,.09);border:1px solid rgba(247,144,9,.3)}
.banner.warn svg{color:var(--ic-amber)}
.banner.ok{background:rgba(18,183,106,.09);border:1px solid rgba(18,183,106,.3)}
.banner.ok svg{color:var(--ic-green)}
.note-box{background:var(--surface);border-radius:10px;padding:12px 14px;font-size:13.5px}
.note-box b{font-weight:600}

/* ---------- Request detail ---------- */
.req-head{display:flex;gap:14px;align-items:flex-start;flex-wrap:wrap;margin-bottom:18px}
.req-head h2{font-size:22px;font-weight:700;letter-spacing:-.01em;display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.req-head .meta{color:var(--muted);font-size:13px;margin-top:6px;display:flex;gap:14px;flex-wrap:wrap}
.req-head .meta span{display:inline-flex;gap:6px;align-items:center}
.req-head .meta svg{width:14px;height:14px}
.attach{display:flex;gap:12px;align-items:center;border:1px solid var(--border);border-radius:10px;padding:10px;background:#fff;cursor:pointer;transition:border-color .15s;width:100%;text-align:left}
.attach:hover{border-color:var(--base-2)}
.attach .thumb{width:72px;height:52px;border-radius:6px;background:linear-gradient(135deg,#E9EDF5,#D5DBE8);display:grid;place-items:center;color:var(--muted);flex:none;overflow:hidden}
.attach .thumb svg{width:24px;height:24px}
.attach b{display:block;font-size:13.5px}
.attach span{font-size:12px;color:var(--muted)}
.id-sample{display:block;width:100%;max-width:420px;height:auto;margin:0 auto;border-radius:12px;box-shadow:var(--shadow)}
.cands{display:grid;gap:10px}
.cand{border:1px solid var(--border);border-radius:10px;padding:12px 14px;display:flex;gap:12px;align-items:flex-start;cursor:pointer;transition:border-color .15s,background .15s}
.cand:hover{border-color:var(--base-2)}
.cand.on{border-color:var(--base);background:rgba(0,15,159,.04)}
.cand input{margin-top:4px;accent-color:var(--base)}
.cand .b{flex:1;font-size:13.5px}
.cand .b b{display:block}
.cand .b span{color:var(--muted);font-size:12.5px;display:block}
.cand .b .diff{color:var(--ic-amber);font-weight:500}
.status-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.status-opt{border:1px solid var(--border);border-radius:10px;padding:9px 12px;font-weight:500;font-size:13px;text-align:left;display:flex;gap:8px;align-items:center;transition:border-color .15s,background .15s}
.status-opt:hover{border-color:#C3C9D2}
.status-opt.on{border-color:var(--base);background:rgba(0,15,159,.05);box-shadow:0 0 0 2px rgba(0,15,159,.1)}
.status-opt .pill{pointer-events:none}
.notes{list-style:none;display:grid;gap:10px}
.notes li{background:var(--surface);border-radius:10px;padding:10px 12px;font-size:13.5px}
.notes li .by{display:flex;gap:8px;align-items:center;font-size:12px;color:var(--muted);margin-bottom:4px}
.notes li .by b{color:var(--ink);font-weight:600}
.notes li .av{width:20px;height:20px;border-radius:50%;background:var(--base);color:#fff;font-size:9px;font-weight:700;display:grid;place-items:center}
.hist{list-style:none;position:relative;padding-left:22px}
.hist::before{content:"";position:absolute;left:6px;top:8px;bottom:8px;width:2px;background:var(--border)}
.hist li{position:relative;padding:0 0 14px;font-size:13px}
.hist li:last-child{padding-bottom:0}
.hist li::before{content:"";position:absolute;left:-20px;top:5px;width:10px;height:10px;border-radius:50%;background:#fff;border:2px solid var(--base)}
.hist li.sys::before{border-color:#C3C9D2}
.hist li.new{animation:slidein .3s var(--ease)}
.hist li b{font-weight:600}
.hist li .wh{color:var(--muted);font-size:12px;display:block;margin-top:1px}
.reply-done{display:grid;gap:8px}
.reply-done .kv{grid-template-columns:110px 1fr}

/* ---------- Customer page ---------- */
.cust-head{display:flex;gap:16px;align-items:center;margin-bottom:18px}
.cust-head .big-av{width:56px;height:56px;border-radius:50%;background:var(--base);color:#fff;font-size:18px;font-weight:700;display:grid;place-items:center}
.cust-head h2{font-size:22px;font-weight:700}
.cust-head p{color:var(--muted)}
.results{display:grid;gap:10px}
.rcard{display:flex;gap:14px;align-items:center;padding:14px 18px;background:#fff;border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);color:var(--ink);transition:border-color .15s,transform .15s var(--ease)}
.rcard:hover{border-color:var(--base-2);transform:translateY(-1px);text-decoration:none}
.rcard .av{width:40px;height:40px;border-radius:50%;background:rgba(0,15,159,.08);color:var(--base);font-weight:700;font-size:13px;display:grid;place-items:center;flex:none}
.rcard>div{min-width:0}
.rcard b{display:block;font-size:14px}
.rcard span{font-size:12.5px;color:var(--muted);display:block}
.rcard .pol{margin-left:auto;text-align:right;font-size:12.5px;color:var(--muted);flex:none}
.rcard .pol .mono{white-space:nowrap}
mark{background:rgba(250,182,0,.35);color:inherit;border-radius:3px;padding:0 1px}

/* ---------- Imports ---------- */
.imp-sum{display:flex;gap:18px;flex-wrap:wrap;font-size:13.5px}
.imp-sum b{font-weight:600}
.flag-list{list-style:none;display:grid;gap:8px;margin-top:4px}
.flag-list li{display:flex;gap:10px;align-items:flex-start;background:#fff;border:1px solid var(--border);border-radius:8px;padding:10px 12px;font-size:13px}
.flag-list li svg{width:16px;height:16px;flex:none;margin-top:2px;color:var(--ic-amber)}
.flag-list .k{font-weight:600;margin-right:6px}
.chev{width:16px;height:16px;color:var(--muted);transition:transform .2s}
.chev.open{transform:rotate(90deg)}

/* ---------- Row menu ---------- */
.rowmenu{position:relative;display:inline-block}
.rowmenu .mn{position:absolute;right:0;top:calc(100% + 4px);background:#fff;border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow-lg);padding:6px;min-width:190px;display:none;z-index:25}
.rowmenu .mn.open{display:block;animation:pop .14s var(--ease)}
.rowmenu .mn.up{top:auto;bottom:calc(100% + 4px)}
.rowmenu .mn button{display:flex;gap:10px;align-items:center;width:100%;text-align:left;padding:8px 10px;border-radius:8px;font-weight:500;font-size:13.5px}
.rowmenu .mn button:hover{background:var(--surface)}
.rowmenu .mn button svg{width:15px;height:15px;color:var(--muted)}
.rowmenu .mn button.dng{color:#B42318}
.rowmenu .mn button.dng svg{color:#B42318}

/* ---------- Dialogs ---------- */
.backdrop{position:fixed;inset:0;background:rgba(10,16,48,.5);z-index:100;display:flex;align-items:center;justify-content:center;padding:20px;animation:fade .18s var(--ease)}
.dialog{background:#fff;border-radius:16px;width:100%;max-width:480px;box-shadow:var(--shadow-lg);animation:pop .2s var(--ease);max-height:92vh;overflow:auto}
.dialog.lg{max-width:640px}
.dialog .dh{padding:20px 24px 0;display:flex;align-items:flex-start;gap:12px}
.dialog .dh h3{font-size:17px;font-weight:700}
.dialog .dh p{color:var(--muted);font-size:13.5px;margin-top:4px}
.dialog .dh .x{margin-left:auto}
.dialog .db{padding:18px 24px}
.dialog .df{padding:0 24px 20px;display:flex;gap:10px;justify-content:flex-end}
.dialog .ic-big{width:44px;height:44px;border-radius:12px;display:grid;place-items:center;flex:none}
.dialog .ic-big svg{width:22px;height:22px}
.dialog .ic-big.info{background:rgba(0,15,159,.08);color:var(--base)}
.dialog .ic-big.dng{background:rgba(240,68,56,.1);color:var(--danger)}
.dialog .ic-big.ok{background:rgba(18,183,106,.12);color:var(--ic-green)}

/* ---------- Toasts ---------- */
.toasts{position:fixed;right:24px;bottom:24px;display:grid;gap:10px;z-index:200;max-width:400px}
.toast{background:var(--ink);color:#fff;border-radius:12px;padding:12px 16px;display:flex;gap:12px;align-items:flex-start;box-shadow:var(--shadow-lg);font-size:13.5px;animation:toastin .28s var(--ease)}
.toast.out{animation:toastout .25s var(--ease) forwards}
.toast svg{width:18px;height:18px;flex:none;color:var(--accent);margin-top:1px}
.toast.ok svg{color:#47E08F}
.toast.warn svg{color:var(--gold)}
.toast.err svg{color:#F97066}

/* ---------- Access denied ---------- */
.denied{max-width:520px;margin:60px auto;text-align:center}
.denied .ic{width:64px;height:64px;border-radius:18px;background:rgba(240,68,56,.1);color:var(--danger);display:grid;place-items:center;margin:0 auto 16px}
.denied .ic svg{width:30px;height:30px}
.denied h2{font-size:20px}
.denied p{color:var(--muted);margin:8px 0 18px}

/* ---------- Motion ---------- */
@keyframes fade{from{opacity:0}to{opacity:1}}
@keyframes pop{from{opacity:0;transform:translateY(6px) scale(.98)}to{opacity:1;transform:none}}
@keyframes slidein{from{opacity:0;transform:translateX(-8px)}to{opacity:1;transform:none}}
@keyframes toastin{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}
@keyframes toastout{to{opacity:0;transform:translateY(8px)}}
.panel-in{animation:panelin .28s var(--ease)}
@keyframes panelin{from{opacity:0;transform:translateX(16px)}to{opacity:1;transform:none}}
@media (prefers-reduced-motion:reduce){
  *,*::before,*::after{animation:none!important;transition:none!important}
}

/* ---------- Responsive ---------- */
@media (max-width:1439px){
  .tbl.fixed .col-mob{display:none}
  .tbl .mob-c2{display:block}
  .tbl .br-c2{display:none}
}
@media (max-width:1279px){
  :root{--sidebar:76px}
  .brand{align-items:center;padding:0 0 14px}
  .brand .logo{width:46px}
  .brand .lbl{display:none}
  .nav a{justify-content:center;padding:12px 0}
  .nav a span.t,.nav .cnt,.nav .grp{display:none}
  .user-btn{justify-content:center;padding:8px 0}
  .user-btn .nm,.user-btn .rl,.user-btn .chev{display:none}
  .user-btn>div{display:none}
  .user-menu{left:8px;right:auto;width:220px}
  .qcard{padding:14px}
  .qcard .ic{width:32px;height:32px;margin-bottom:10px}
  .qcard .ic svg{width:18px;height:18px}
  .qcard .nm{min-height:2.5em;font-size:13.5px}
  .qcard .n{font-size:22px}
  .g-detail{grid-template-columns:1fr}
  .qsearch{width:220px}
  .tbl.fixed .col-pol{display:none}
  .tbl.staff th,.tbl.staff td{padding-left:12px;padding-right:12px}
  .tbl.staff td.email{font-size:13px}
}
@media (max-width:1100px){
  .g-main,.g-cp{grid-template-columns:1fr}
  .g3{grid-template-columns:1fr 1fr}
}
@media (max-width:899px){
  :root{--topbar:60px}
  .app{grid-template-columns:1fr}
  .sidebar{position:fixed;left:0;right:0;top:0;height:auto;flex-direction:row;align-items:center;padding:0 12px;z-index:50;min-height:56px}
  .brand{flex-direction:row;align-items:center;gap:10px;padding:0;border:0}
  .brand .logo{width:60px}
  .brand .lbl{display:block;font-size:11px;margin:0}
  .nav{position:fixed;left:0;right:0;top:56px;background:#070B5A;padding:10px 12px 14px;margin:0;display:none;box-shadow:var(--shadow-lg);z-index:49}
  .nav.open{display:grid}
  .nav a{justify-content:flex-start;padding:12px 14px}
  .nav a span.t,.nav .cnt{display:inline}
  .nav .grp{display:block}
  .user{border:0;padding:0;margin-left:auto;display:flex;align-items:center;gap:4px}
  .user-btn{width:auto;padding:4px}
  .user-menu{left:auto;right:0;top:calc(100% + 6px);bottom:auto;width:220px}
  .hamb{display:inline-grid;place-items:center;width:38px;height:38px;border-radius:9px;color:#fff;margin-left:4px}
  .hamb svg{width:22px;height:22px}
  .main{padding-top:56px}
  .topbar{padding:0 16px;gap:10px;top:56px}
  .topbar h1{font-size:16px}
  .qsearch{display:none}
  .chip{display:none}
  .top-av{display:none}
  .content{padding:16px}
  .page-head .act{margin-left:0;width:100%}
  .g2,.g3,.g-main,.g-detail,.g-cp{grid-template-columns:1fr}
  .g5{grid-template-columns:1fr 1fr;gap:12px}
  .login{grid-template-columns:1fr}
  .login-side{display:none}
  .login-card .logo-mobile{display:block}
  .login-form{padding:36px 20px}
  .kv,.kv.compact,.reply-done .kv{grid-template-columns:1fr;gap:2px 0}
  .kv dt{font-size:12px;margin-top:8px}
  .kv dd{margin-bottom:2px}
  .status-grid{grid-template-columns:1fr 1fr}
  .toasts{left:16px;right:16px;bottom:16px;max-width:none}
  .tbl-wrap{overflow:visible}
  table.tbl,table.tbl tbody,table.tbl tr,table.tbl td{display:block}
  table.tbl thead{display:none}
  table.tbl tbody tr{border-bottom:1px solid var(--border);padding:12px 16px}
  table.tbl tbody tr.exp{padding:0}
  table.tbl td{padding:3px 0!important;border:0}
  table.tbl tr.exp td{padding:12px 16px 16px!important}
  table.tbl td[data-l]{display:grid;grid-template-columns:92px minmax(0,1fr);column-gap:8px;align-items:start}
  table.tbl td[data-l]::before{content:attr(data-l);grid-column:1;grid-row:1/span 30;font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;padding-top:2px}
  table.tbl td[data-l]>*{grid-column:2}
  table.tbl.fixed td.col-mob{display:grid}
  .tbl .mob-c2{display:none}
  .tbl .br-c2{display:block}
  .tbl .col-st{position:static;background:transparent}
  .tbl .cust b{white-space:normal}
  .tbl td.col-pol{white-space:normal}
  .tbl .sum{white-space:normal;max-width:none}
  .tbl.staff tbody tr{position:relative}
  .tbl.staff td[data-l="Name"]{padding-right:44px!important}
  .tbl.staff td:last-child{position:absolute;top:8px;right:8px;padding:0!important}
  .tbl.staff th,.tbl.staff td{padding-left:0;padding-right:0}
  .req-head h2{font-size:19px}
  .card-h{padding:14px 16px}
  .card-b{padding:14px 16px}
  .list li{padding:12px 16px}
  .tbl th:first-child,.tbl td:first-child{padding-left:0}
}
@media (max-width:480px){
  .tabs{width:100%;flex-wrap:wrap;gap:6px;background:none;border:0;padding:0;border-radius:0}
  .tabs button{flex:none;border:1px solid var(--border);background:#fff;border-radius:999px;padding:6px 11px}
  .tabs button.on{background:var(--base);border-color:var(--base)}
  .search{max-width:none}
  .status-grid{grid-template-columns:1fr}
  .dialog .df{flex-wrap:wrap}
  .grid.g5{grid-template-columns:1fr 1fr;gap:12px}
  .qcard{padding:14px}
  .qcard .ic{width:28px;height:28px;margin-bottom:8px}
  .qcard .ic svg{width:16px;height:16px}
  .qcard .nm{font-size:13px;min-height:0}
  .qcard .n{font-size:22px}
  .list li{flex-wrap:wrap}
  .list li>svg.chev{display:none}
  .list .tx b{white-space:normal}
  .list .tx span{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
  .list .tm{flex-basis:100%;padding-left:46px;margin-top:-4px}
}